Operations Manager

Strengthen the Systems That Sustain the Mission

You wake up each morning knowing your work matters. Not just because tasks get completed, but because strong systems create space for transformation, on and off the field.

At 10:12 Sports, we are a Christ-centered sports ministry investing in the lives of young men in Baltimore City. As our Operations Manager, you will play a critical role in strengthening and systematizing our internal operations so our staff can lead with clarity, accountability, and excellence as we grow.

Your role lives at the intersection of structure and stewardship. You will translate vision into workflows, ensure accountability across teams, and build the systems that allow programs to flourish. Some days you’ll refine a process or improve a dashboard. Other days you’ll be leading a staff meeting or addressing a performance gap. In every moment, you’ll model integrity, consistency, and servant leadership.

This role is about execution and clarity. You will bring order where there is friction, accountability where there is drift, and structure that frees our Executive Director to focus on vision, fundraising, and strategic leadership.

If you thrive on building systems, improving performance, and helping teams operate at a higher level, we’d be honored to have you step into this story with us.

About 10:12 Sports

Through Christ and Community, 10:12 Sports is a ministry using athletics to provide discipleship and job training opportunities to youth. We empower church partners and local leaders to mentor youth, develop servant leaders, and encourage healthy decision-making through sports and mentorship.

Our core values: Christ, Community, and Coaching guide everything we do. We believe in transformational relationships, consistent presence, and the power of sports as a platform for growth.

 

Job Description

This position is for a mission-focused, process-minded, and culturally-sensitive leader with a gift for improving an organizational structure and team culture. The Operations Manager supports the Executive Director by providing leadership to 10:12’s overall ministry, managing internal operations, and helping staff deliver measurable results. The Operations Manager must possess the ability to construct an efficient workflow and enable staff to perform up to expectations.

 

Job Title: Operations Manager

  • Department/Group: Administration

  • Reports to: Executive Director

  • Position Type: Full-Time

  • Travel Required: No

  • Salaried / Hourly: Salaried

DUTIES AND RESPONSIBILITIES:

  1. Operational Leadership & Execution (30%)

    • Translate organizational vision into clear operational plans and workflows

    • Lead weekly staff coordination meetings to ensure alignment and follow-through

    • Align program calendar, staff responsibilities, and organizational priorities

    • Identify operational gaps and implement practical solutions

    • Improve internal communication rhythms and project visibility

  2. Staff Accountability & Performance Management (20%)

    • Conduct regular staff check-ins focused on performance, accountability, and goal alignment

    • Establish and maintain staff scorecards and measurable deliverables

    • Hold team members accountable to deadlines and agreed-upon outcomes

    • Identify performance gaps and escalate concerns to the Executive Director when necessary

    • Support hiring, onboarding, and training systems

  3. Steward Systems & Resources (20%)

    • Strengthen internal operations through documented processes and project management tools

    • Evaluate and manage technology tools to enhance efficiency (e.g., Google Workspace, CRM, task platforms)

    • Build and maintain dashboards that track agreed-upon organizational metrics

    • Track and monitor budget performance in partnership with the Executive Director

    • Partner with the Grant Manager on compliance tracking and reporting systems

  4. Coordinate Growth & Capital Projects (15%)

    • Coordinate capital project timelines, vendor communication, and milestone tracking

    • Monitor budgets and deliverables related to property development

    • Support implementation of expanded programs as directed by the Executive Director

    • Ensure operational readiness as programs grow

  5. Measure Impact & Improve Performance (15%)

    • Build and maintain systems to track program effectiveness and organizational health

    • Collect, analyze, and report on agreed-upon metrics

    • Lead quarterly operational reviews to assess progress and identify improvements

    • Foster a culture of clarity, accountability, and continuous improvement

Qualifications:

We’re looking for a mission-minded systems leader who thrives on execution, accountability, and operational clarity.

  • Spiritual & Relational Integrity

    • Actively lives out a Christian faith rooted in integrity and humility

    • Deep alignment with the mission and core values of 10:12 Sports

    • Models servant leadership in interactions with staff and partners

    • Committed to fostering healthy, professional relationships

  • Leadership & Experience

    • 5+ years experience in operations, project management, organizational systems, or similar roles

    • Demonstrated success implementing systems and improving organizational efficiency

    • Experience managing projects, timelines, and cross-functional coordination

    • Experience supporting staff performance and accountability structures

  • Operational & Strategic Skills

    • Strong systems thinking and process improvement skills

    • Capable of translating vision into workflows and measurable outcomes

    • Experience tracking budgets and organizational metrics

    • Proficient in digital tools such as Google Workspace, Salesforce (or similar CRM), and project management platforms

    • Clear and timely communicator, both written and verbal

  • Posture & Presence

    • Grounded, resilient, and emotionally mature

    • Comfortable enforcing standards and maintaining accountability

    • Organized, proactive, and detail-oriented

    • Sees this work as a calling—not just a job

Schedule and Compensation

This is a full-time role averaging 40 hours per week, with potential Saturdays during the sports season (May to November). Work hours are flexible.

  • Benefits:

    • Health Insurance: 10:12 covers up to 65% of the premium on selected plans. Vision and Dental are also offered.

    • 403(b) Retirement Plan: Up to 4% employer match

    • Paid Vacation: 2.5 weeks (12 business days) annually, with potential increases per policy.

    • Parental Leave: 8 weeks (for full-time employees)

    • Monthly Wellness Stipend: $100/month in approved wellness reimbursements

  • Other Details:

    • Employees are expected to observe one full Sabbath day per week.

    • Occasional travel may be required for conferences or recruitment.

    • An initial three-month Discernment Period allows for mutual reflection on calling and fit

We believe ministry flows from a healthy personal and family life. We are committed to helping staff live with balance and boundaries, including support for continued learning and spiritual formation

To Apply

Please submit your resume and cover letter to: office@1012sports.com

We look forward to hearing from you